We like to make it as easy as possible for our customers to do business with us. That’s why we constantly review the performance and functionality of NetXpress, our on-line ordering system.

 

Apart from giving NetXpress a new look and feel, we’ve recently made some changes to the way NetXpress is navigated, and how you search for items. The NetXpress search engine now operates in a way that saves time and delivers better, more relevant results!

 

Ross Oakhill, e-commerce Business Manager for Corporate Express, explains what his team has done:

 

“A review of NetXpress showed us that the majority of pages opened in NetXpress are search-related, and we wanted to make sure that these searches were returning exactly what our customers were looking for.

 

“So we’ve revised the NetXpress search functionality to make it smarter, and more intuitive than ever before, to make it easier for our customers to use.

 

“At the same time, we created a fresher look and feel for NetXpress, with a new primary navigation bar located at the top of the page, rather than down the left hand side,” says Ross.

 

“Last year we installed a new search engine that provides better search results which works in tandem with this new look to create a better, and more responsive guided navigation functionality.

 

“This means that our customers can quickly refine their searches by using attributes or characteristics of products, such as brand names, or categories. (See image, at left.)

 

“Search results are also bigger and clearer, with an “Add to Order” button now located next to each product, making it easy to add a particular product to your basket.

 

“Those users who access NetXpress via the “Welcome” page will also see more information on that page – which means fewer clicks to get to where you need to go. For example, Browse, Xpress Forms and Frequent Orders all now appear on this page – so it’s all there at a glance.

 

“And messages that warn the user of action that needs to be taken are now much clearer, and highlighted in different colours.

 

“We’ve redesigned NetXpress to deliver the most relevant search results in an easy to use format, and re-engineered our pages to offer the easiest navigation possible.

 

“Everything our customers need is now, more than ever, just a click away.”